Despite Brexit, little will change legally in terms of call recording after the UK leaves the EU. In addition, there are a number of autonomous UK laws to protect data protection that contain clauses similar to the GDPR: recording telephone conversations is allowed in the UK and does not constitute a criminal offence. There are many reasons why you may want to record your business phone calls. You may need to use calls or monitor performance or compliance for training purposes. Creating call recordings and storing them in audio files can be incredibly useful, and it`s likely to capture more oral information than anyone would leave in a voice message or voice memo, which are usually short. If you have regular remote meetings, recording is a great way to record what is being said without anyone having to manually write minutes. Recording meetings reduces misunderstandings and errors. Your teams can then listen to the recorded calls and easily review the meeting information. Phone calls made on your computer can be recorded on your computer just like any other audio. To do this, you need to use one of the following methods: TeleMessage`s Mobile Archiver solution helps businesses in the UK financial services, government and healthcare industries effectively manage data and content, including corporate phone calls, SMS, email, and web and social media content related to voice recording compliance. Our archiving solution is equipped with robust versioning and governance capabilities that ensure content is compliant across all digital channels and meets global regulatory requirements. However, the GDPR has raised the bar and companies can no longer rely on the implied consent of customers. Companies must clearly indicate the purposes for which the recorded data will be used; This must be specific and unambiguous.

(7.1) The Licensee shall not use or have used any equipment contained in or connected to the applicable systems (except devices connected or contained in the applicable systems for law enforcement purposes or in the interest of national security) capable of recording live voice telephone calls, monitor without being noticed (with the exception of surveillance, when the significant content of the message is not monitored) or penetrate live voice phone calls. unless it complies with paragraphs 7.3. and 7.4. This subsection does not apply if the licensee is an emergency organization or if the Director has agreed that the licensee does not comply with all or part of subsections 7.3 and 7.4 and has not withdrawn that consent. Sectoral regulations mean that organisations in certain categories of companies will easily meet one of the six conditions. For example, banks and financial service providers are required by law to record all their transactions. The RingCentral app makes it easy to record business calls on an iPhone. RingCentral allows you to record directly from your call screen. The app allows you to choose between on-demand or automatic records based on your individual business needs. Once your call is recorded, it is stored in your call logs, where you can download and transfer recorded conversations and email attachments as needed. The government`s secret phone recording also takes place for security reasons, but this only happens when Spuk receives a legal arrest warrant for it.

But companies that record calls only for quality and training purposes require the customer`s consent: his voluntary and informed authorization for the specific purpose of recording the conversation. The recording of your telephone conversation may be in order, provided that you have the prior consent of the other party. However, make sure you know if you need to comply with your local laws or those of the recipient of your call, as these can vary, especially if your customers are based abroad. However, a problem can arise if the call is not relevant, such as requests from customers who do not meet the legal requirements for call recording and the person has not chosen to store their data. For example, when a client has only called an investment bank to inquire about the availability of their services during the holiday season, or when an investment advisor calls their colleague to discuss where they will be leaving for lunch.